Incident Here? Call our Readiness Team Now
Do You Need Incident Response?
Is your organization in need of immediate incident response support?
Are you currently facing a potential ransomware incident?
Are there any signs of compromise that you’ve identified within your systems?
Do you have suspicions of a breach, or have you been informed of a potential breach?
What Is An Incident Respose Retainer?
The Agreement that Guarantees You Priority
Get access to a specialist response team at the moment a breach is suspected. Terms, contacts and response times are all set in advance. This means containment starts in hours, not after days of procurement.
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Proactive cyber risk mitigation whether facing a ransomware attack, data breach, or insider threat, organisations can activate the retainer and receive immediate support.​
OUR SERVICE INCLUDES
24/7 on-call support
with a guaranteed 2-hour SLA for critical incidents
Advanced digital forensics
to trace and contain threats
Root cause analysis and post-incident reporting
to strengthen future defences
Threat hunting and containment using the SamurAI platform
Be Proactive: Get Our IR Retainer
Most Teams Can Detect
Ours Also Has Proven Speed in Response
When an incident starts, so does the regulatory clock. Most organisations don't keep a full-time IR team on staff, so the first hours go to finding help instead of containing damage.
Once systems are wiped or rebuilt, the timestamped evidence a regulator asks for is often already gone. The gap isn't only security capability, it's also about fast, documented defensible response.
24/7 On-Call Support
We’re always available, ready to respond to incidents at any moment.
Incident Leadership
Our experienced IR team aligns efforts and resources towards a common goal while keeping you informed.
Root Cause Mastery
We delve into incidents, unraveling the ‘who, what, when, where, why, and how,’ and provide actionable insights.
Rapid IR Tools Deployment
We can swiftly deploy IR tools, providing an edge in incident response.
Global Threat Intelligence
Deliver real-time, actionable insights from a vast network of sources for faster, more precise incident response.
Malware & Threat Analysis
Our expertise extends to deciphering various malware types, sharing IoCs, and understanding potential damage.
Compliance Response
It matters not only if, but when and
how fast you can prove your response
Organizations across Europe, including the Nordic and Benelux regions face ransomware and APT activity daily.
Since NIS2 and DORA were initiated, a serious incident is now also a reporting event on a strict, unforgiving timeline.
NIS2
Key Response Time Requirements
Within 24 hours
Early warning to your authority
Within 72 hours
Full incident notification
Within 1 month
Final Report
DORA
Key Response Time Requirements
Within 4 hours (initial notification)
of classifying the incident as major, and no later than 24 hours from becoming aware of it
Within 72 hours (intermediate notification)
with status updates and preliminary root-cause; due even if there are no changes to the incident's status, and updated whenever the situation changes materially.
Within 1 month (final report)
From the latest updated intermediate report, with full root-cause analysis, impact, costs, and remediation
What It Means For Your Decision Makers
One Retainer
Four Use Cases
CISO
You get evidence, not just alerts. A response you can stand behind when faced with questions.
CFO
Preparation. Have agreed terms ready in advance instead of emergency rates negotiated mid-breach.
COO
Contain fast. Turn a potential crisis into a well managed incident with reduced impact on day-to-day
BOARD
Gain the oversight evidence that you need to meet regulation accountability like NIS2 (Article 20)
Retainer For Cyber Resilience
Get a Proactive Start
With a SamurAI Retainer
Responding without One
Time to responders
> Hours. 2 Hour SLA on critical incidents
> Days of finding and contracting help
Regulatory reporting
> Evidence trail is built from the first hour
> Days of finding and contracting help
Forensic evidence
> Captures before systems are rebuilt
> Can be lost during clean up
Cost and terms
> Predictable since agreed on in advance
> Higher emergency rates negotiated during crisis
Who Leads?
> Designed SamurAI team incident lead
> Improvised across already stretched internal teams
FAQ
What's Being Asked about IR Retainer
What is an Incident Response Retainer?
A pre-arranged agreement that guarantees priority access to a specialist response team the moment a breach is suspected. Terms, contacts and response times are set in advance, so containment can start in hours rather than after days of procurement.
How fast will SamurAI respond?
Retainer clients get a priority line to named responders with a 2-hour SLA on critical incidents, 24/7. Because the agreement is already signed, work begins on the call, not after contracting begins.
Does the SamurAI IR Retainer Help with NIS2 & DORA Regulation Needs?
Yes. NIS2 requires an early warning within 24 hours and a full notification within 72 hours; DORA sets strict reporting timelines for major ICT incidents. The retainer builds a timestamped evidence trail and post-incident report designed to support those obligations.
What's included in the IR Retainer?
24/7 named responders, rapid deployment of response and forensic tooling, a dedicated incident lead, digital forensics and root-cause analysis, malware and threat analysis, and regulator-ready reporting mapped to NIS2 and DORA.
What happens when we activate it?
You call the priority line or raise the alert. A named incident lead takes control, deploys tooling, directs containment and keeps you informed. Forensic evidence is captured from the first hour for your regulatory report.
Who is behind the response?
SamurAI is delivered by NTT Security. Responders draw on NTT threat intelligence spanning roughly 40% of global internet prefixes, and analysts at the Gothenburg SOC are ranked globally in the top 1%. Telemetry is processed within the EEA.